FAQ

Delivery Information

Where do you deliver to?

You can view an up-to-date list of our delivery areas here.

What are your delivery times?

Orders placed before 1pm will be delivered next day unless you specify a different date for delivery.

Deliveries start at 9AM each day.

Unfortunately, we cannot specify an exact time for delivery as London is a very busy city with unpredictable traffic conditions!

Do I need to be there to accept the delivery?

Yes please! Or someone else who can accept the delivery on your/your gift recipient’s behalf. We recommend you use a business address if the recipient is not likely to be home. If no one is available to accept the delivery, we will endeavour to leave it in a safe place or with a neighbour/co-worker. If our drivers are directed to a loading bay, we cannot accept responsibility for how the doughnuts are handled.

Please note that we retain records for proof of delivery, and are exempt from any liability or responsibility for losses or damage arising as a result of parcels being left at unattended premises.

Due to the volume of deliveries we are not always in a position to contact recipients if the requested delivery location is unattended. To give us the best chance of successfully delivering your order, please provide clear and accurate delivery instructions when placing your order and we’ll take care of the rest.

What if I accidentally provide the wrong address?

If the delivery address provided by the customer is incorrect or insufficient, we cannot accept responsibility for any loss experienced. e.g. items delivered to the incorrect address / unable to be delivered. Please double check the address and phone number you provide to avoid such issues.

Redelivery on the same day will not always be possible. In case of an incorrect or incomplete delivery address, it is the customer’s responsibility to decide whether they would like to purchase another box and have it delivered to the correct address on a different day.

If you provide an incorrect or incomplete delivery address, you forfeit the funds spent on that particular transaction including the donuts, any add ons and delivery costs.

What if my donuts are delivered late?

Whilst we do our best to adhere to the delivery schedule promised to you at the time of purchase, we use external couriers for our deliveries, and situations occasionally arise which are beyond our control resulting in slight delays. We cannot accept responsibility for these unfortunate events, but assure you that every effort is made to ensure that your donuts arrive on time.

What if I need to leave a note about delivery?

If you have any additional information or special requests e.g. ‘Leave with security at front desk’, you will be given the opportunity to add this during the checkout process.

The Donuts

Nutrition Information

Per 50g (donut size varies between 46g and 50g and the details below are averages):

Energy 220 Kcal
Carbohydrates 24g
Protein 3.5g
Fat 12g (of which saturates 10.6g)
Sugars 9.4g
Fibre 0.7g
Salt 0.4g

How long do they last?

Our donuts are made fresh daily right here in London and taste best eaten on the day of delivery, however they will still taste great after 1-2 days.

Should I keep them in the fridge?

Our donuts should be kept at room temperature and taste best when consumed on the day of delivery. 1-2 days is still okay

Are there any allergens in your donuts?

Our donuts contain gluten and soya. They may contain traces of nuts.

Are your donuts vegetarian / halal?

Our donuts are meat-free, and do not contain lard, gelatin or eggs

Are your donuts gluten-free / vegan?

We do not produce gluten free at present. Our vanilla and strawberry donuts are vegan, however our chocolate donuts are not.

Can you make custom bouquets in different colours?

We certainly can. We have a minimum order of 10 Donut Bouquets for custom orders and can create them in your company colours or to suit your special event. Email us: hello@donutbouquets.co.uk 🙂

Order Information

Can I cancel my order?

If you would like to cancel your order, please email us at hello@donutbouquets.co.uk. Cancellations must be requested by 1pm on the day before the scheduled delivery date

I didn't get a confirmation e-mail

If you placed an order and didn’t receive a confirmation e-mail, it may have found its way into your spam folder.

Feel free to contact us to confirm your order if you’re unsure.

I need to change my order details

If you need to make any changes to your order (flavours, delivery address, etc.) please do so before 1pm on the day before your delivery date.

Any changes made after this time cannot be guaranteed.

Corporate Gifts

Can you create custom arrangements, colours or flavours?

We certainly can. Email us at hello@donutbouquets.co.uk with your requirements and we’ll work with you to find a solution that works. Whether it be custom colours, flavours, printed material, chocolates/other add-ons in the bouquet, we’ll find a way to make your gift stand out from the usual boring corporate diaries and USBs. Each bouquet will of course be delivered with a personalised note.

Do you offer corporate discounts?

Corporate discounts offered depend on the number of orders placed at one time. Email us at hello@donutbouquets.co.uk and we’ll work something out for you 🙂

Ingredients

Ingredients List

Cupcake
Base: Wheat flour (contains gluten), Egg, Milk, Vanilla, Cocoa, Colouring and Flavouring 
Topping: Vegetable oil, Sustainable Palm oil, Sugar, Milk proteins, Soya, Stabilizers (Tri Sodium Citrate) and Natural Colouring (Carotene & Cocoa)

Florentine:
Chocolate (Milk, Cocoa); Almonds, Cranberries, Sultanas, Toffee (Caramel & Sugar)

Shortbread:
Biscuit: Cake flour (contains gluten), Butter, Egg
Topping: Milk Chocolate; White Chocolate; Fondant (Sugar, Colourings, Cocoa, Carotene)

*Product may contain traces of nuts, milk, egg, soya, and gluten even if not used in the particular recipe as they are made in the same premises which also bake products containing these ingredients.

Product Shelf Life

Product Shelf Life
  • Florentines: 3-4 weeks +
  • Shortbread: 2 weeks
  • Cupcakes: 4-5 days
  • Donuts: 2 days 

(all items are best consumed at room temperature)