Delivery Terms & Conditions

Change of Delivery Details

Delivery details can be changed up until 1pm on the day before the scheduled delivery date. Simply contact us at hello@donutbouquets.co.uk

Acceptance of Delivery

If the recipient is unavailable to accept the delivery, we will endeavour to leave it in a safe place or with a neighbour/co-worker. If our drivers are directed to a loading bay, we cannot accept responsibility for how the doughnuts are handled.

We retain proof of delivery records, and are exempt from any liability or responsibility for losses or damage arising as a result of parcels being left at unattended premises in the event that the recipient does not answer the door and/or their phone.

To give us the best chance of successfully delivering your order, please provide clear delivery instructions when placing your order and we’ll take care of the rest.

Delivery Procedure

We undertake great efforts to deliver your order. Our drivers will first knock on the door, and if no answer, they will call the recipient. If they still are unable to reach the recipient, the driver will leave it with a neighbour, coworker or somewhere safe.

Failed Deliveries

We go to great measures to ensure your order is delivered. If your delivery is unsuccessful, you forfeit the funds spent on that particular transaction including the donuts, any add ons and delivery costs.

A delivery is marked as failed when the following conditions are met:
  • No-one is available to accept the delivery at the provided address
  • The provided address is incorrect or incomplete 
  • The recipient does not answer the door, or their phone
  • There is nowhere discrete/safe to leave the package (at the driver’s discretion)
  • The driver is denied access to the building

General Terms & Conditions

This website is owned and operated by Donut Bouquets Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Donut Bouquets Ltd. By visiting this website, you agree to the terms, conditions and disclaimers herein. We may amend these Terms of Service (“ToS”) from time to time and any amendment will become effective immediately. By visiting our website, purchasing an item and/or becoming a member of our newsletter, you agree to these ToS and our Privacy Policy contained herein.

OUR COMMITMENT TO PRIVACY

We value our customers and respect your privacy. This Privacy Policy (“Policy”) serves to ensure maximum security and peace of mind to our customers during their association with us. This Policy describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. It also describes the choices you can make about how we collect, use and disclose your information. We will not collect, use or disclose your personal information other than in compliance with this Policy.

COLLECTION AND USAGE OF PRIVATE INFORMATION

We may request the following customer information:

  • Contact information: Name, email, phone number and shipping address
  • Billing information: Credit card information and billing details

We use this information to provide an excellent customer experience which may include prompt order fulfilment, dispute resolution, and communication with you regarding your order and any queries.

INFORMATION DISSEMINATION

We treat all private information with care and only share it with relevant parties as necessary to fulfil our obligations to you. We may disclose customer information to the relevant parties to:

  • Facilitate a high level of customer service including shipping and post-purchase care
  • Detect and prevent fraud, identity theft, and other illegal acts
  • Government and Law officials to comply with legal proceedings, mandated information requests or subpoena
     

SECURITY

Customer confidentiality is of utmost importance to us. We follow internationally accepted information security standards to secure the information you share with us. Our site, shopping cart and payment methods are secured using Secure Socket Layer (“SSL”). This cryptographic protocol helps protect your private information from hackers and ensures fast, secure transactions.

 

COOKIES

We may use “cookies” to track your preferences and activities on this website. Cookies are small data files transferred to your computer’s hard-drive; they keep a record of your preferences thereby making your subsequent visits to the site more efficient. Cookies may store a variety of information, including the number of times that you access a site, registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser’s help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the website’s functions will not be available, and the user will lose some of the benefits of the site.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that are contrary to business interests. Such decisions will be at our discretion.

 

THIRD PARTY LINKS

Certain content, products and services available on our site may include materials from third-parties. These links may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send submissions (for example contest entries), creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are not and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these ToS.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site on in our service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on our website or relating to our service is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information on our website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on our website or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

TRADEMARKS, COPYRIGHTS & RESTRICTIONS

All material on this website, including, but not limited to images, logos and illustrations, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Donut Bouquets Ltd and its related companies. The content contained at donutbouquets.com is provided for your personal, non-commercial use. Such material may not be copied, republished, reproduced, uploaded, modified, transmitted, posted, or distributed in any way without our consent.

The use of this website and these conditions is in accordance with the laws of the United Kingdom. Any legal action arising out of its use shall be brought and enforced under United Kingdom laws. By using this site, you agree to submit to the jurisdiction of the courts of United Kingdom and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of United Kingdom.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Donut Bouquets, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Donut Bouquets and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.